Welcome To Retail Pt 2 (Handling Rude Customers)

Every once in a while you'll get one customer that's totally uncooperative. They come up to counter speaking on the phone , meanwhile you're asking them if they have the preferred discount card. They get an attitude and continue back to the conversation. The real amazing part is after all is said and done with their purchase , they have the nerve to say " How much did my bill come out to ? ". It can be quite frustrating and discouraging especially if you are a new cashier or worker. Make sure that you are always able to get their attention. If the customer happens to be speaking on the phone , make sure that your voice is clear so they can hear you out. Never give them a reason to come back and make a complaint. Although they are responsible for the things that they purchase , it is your job to make sure that transactions go as planned . Another issue that many cashiers face is " the money situation ". This when the customer plans to pay for their purchase , but instead of handing you the cash....they either crumple it up into little ball or they decide to throw it at you (they think that people who work in retail are the lowest form of life on this earth , and don't deserve to be treated with respect). Do not let this get you angry. Many of the people that come shopping , are consumers with many things on their minds. Half of the time , they might not even realize what their doing might be affecting your performance and how you relate to customers in the future. No matter what , do not hand their change back to them the same way. They will take it as an offense , and will either call corporate on you or demand to see the manager. That is definitely something that you do not want. Complaints will cause you to lose your job faster than anything. You must always maintain a level of professionalism , even in the most uncomfortable situation. You owe it to yourself. Understand that these people are not mad at you , they just have their own problems that they have to face. On the other hand , let's talk about the ones who are the total opposite. These might be the regulars who always come in to stir up some trouble. They rant and rave about the same minor issues , and make it their priority to annoy you or cause a disturbance. If you find a customer that is trying to create trouble , please do not hesitate...and head to your management team immediately. You have the right to work in a safe environment without threats . Keep your eyes open to everything , and try to give the best experience with a smile.