Welcome To Retail Pt1

Millions of americans wake up early at the break of dawn to wait for that bus , and head straight to work. The majority of them work in retail . Anybody that knows that retail entails , knows that you are doing more than one job. Your first priority is to make sure that customer is always taken care of first . Selfishness is not welcomed. Humility will help you to be more attentive to the customer while developing your customer service skills. I can tell you from experience that the first day was rough for me. I had customers left and right biting my head off for things that I had no control over . That's another thing that I want to cover. When a customer comes in mad or frustrated , your job is make sure that you maintain your cool . Some customers might take your emotions for anger , and try to play it off you as if you were the one with the problem. Arguing does not help the situation get any better. You need to decipher what the problem is . Once you've done , proceed to help correct the situation . Calling the manager to the front would be a good start . Many customers appreciate when you listen to their needs and concerns attentively. It shows that you are sensitive and caring . With that , there is also a downside. Not every customer will appreciate the lengths that you go to have gone to in order to correct a situation. Some will take the time to chastise you and place blame on your incompetence or efficiency in handling the matter . I'm not saying that any cashier or sale person is dumb , but this is just an example of the tirades that will take place in the course of your retail position. You have to make sure that you yourself are centered. Your energy must also be at 150% percent , and nothing less than that . Never make a manager regret the day that he or she hired you. You are required to carry out your tasks with little to no trouble at all. However , just because to try to stay afloat of trouble....doesn't mean that it won't find it's way into your work day. Make it a priority to be cordial and respectful or your co-workers. Customers can read right away if you can't get along with another associate. It also makes management look bad when you're arguing back and forth with your co-worker. If it comes to that , make you co-worker aware of the issues that you currently face with him or her , and try to find common ground so your can peacefully co-exist in the work place. It's vital that your keep a level of respect between you and your customer . Get to learn their name for one . Once you've established formalities , it's time to give that winning smile , and be the best cashier/greeter you can be . Make the experience between you and the customer enjoyable . Never find a reason to be upset at work. Don't bring down the atmosphere with your attitude. Talk to your manager or another member of the staff that trust . Be attentive of your actions , and always make the customers feel welcomed . Keep your composure , and be there to handle all their needs .